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Partner requirements. Sign up for membership. There is a chicken before the egg scenario going on here though. You cannot renew your Microsoft Action Pack subscription in advance so your license will always expire before you have a chance to extend the end date or add additional users. What I found is that I can follow the instruction to "Activate a subscription for the first time. When you navigate to that section, you have the option of signing in with an existing account in the upper right hand corner instead of selecting "Create my account".
After you sign in with the account where you have the existing subscriptions, you will have the ability to redeem your license keys. At that point it will recognize that you have a legitimate key and give you the ability to either "Add Users" or "Extend your License".
Both options will tell you the expiration date of your license when you select the option. After I applied the license key, the license was again active and I was able to see the "Add licenses" or "Extend end date" options on the licenses. Both options were not available while the subscription status was "Expired". Again, you cannot even keep the subscription active because you are not even able to renew your Action Pack subscription until after the expiration date! Essentially, the instructions in the Partner Center are broken.
You will never be able to select the options as shown in the instructions while the subscriptions are expired. After trying out the instructions I found online and didn't work, luckily I stumbled across your post. Worked perfectly for me. EVERY YEAR I go through this pain and something changes between each time, but always my sub expires before the window opens to renew the Action Pack and it's always difficult to apply a new key once renewed.
This time, following the instructions I get no option to add licences. However if I do as here and "activate a new subscription for the first time" but then sign in as an existing user, I can add the key to my existing sub. I'd contacted support before on this and only option was to let the subscription expire and wait until 1st May, then renew and go through this painful process again trying to apply a new key to renew the sub as it won't let me via the usual options once it has expired.
I clicked on the link in the partner centre that took me to a page with add licences, BUT, it did not have an option to extend the date. I raised a case with the partner centre, initially helpful, they got me a replacement key and asked me to add it again When i added the new key it added another 5 users!!
I only did this because they asked me to do so. Now, they say they cannot help me anymore because you are only allowed one replacement key, and there is nothing they can do. Yet, if I log onto the admin portal now , and look at my licences there are two buttons 'Add licences' and 'Extend end date.
Clicking the extend date, and putting my key in says sorry 'this key has already been used'. This is very annoying I'm now stuck with more licences than i need, i dont need these and wont use them, and there is no way to remove them i have not assigned the new licences to any users.
I just want to the basic 5 licences for 12m that i paid for! Instead of renewing my existing 5 licenses for 1 year term There is no email-based contact option. It seems you have not extended the licenses, but added 5 seats when you last activated the key. If this was less then 30 days ago the support should be to help.
Please note that as per system design, when redeeming a key, the system will not display the renew extend option if you have more seats on your existing subscription than the seats number of the token generated at the renewal window. It will only display the add seats option which will allow you to only add more seats to your current subscription.
Choosing to add seats and not renew them, the system will provide you with less than 12 months of key end date. Example: If you currently have 20 seats active until 20th of Sept and you are trying to redeem a key of 5 seats for the next period of enrollment, starting 21st of Sept , you will first need to remove 15 seats from your users, redeem the new key and after assign the users with the necessary seats back.
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Explore membership opportunities. Explore other membership opportunities. Compare partner network programs. Follow Us. The capabilities offered by Microsoft Action Pack are also helpful as you advance on the partner journey, work toward your competency, and go to market with apps or services.
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